SWEET GLAM SWIMWEAR
RETURNS & EXCHANGE POLICY
Final Sale Items:
"Final Sale" items are not refundable. If stock allows, we may exchange for another size if available. Customers are responsible for shipping costs. "Final Sale" items are any items designated by a final sale tag, or any items purchased during special sales events.
Final Sale items include:
Items purchased during Black Friday or Cyber Monday
Items marked down over 50%
All accessories and non-swimwear items
Sample sale bikinis
SweetGlam Swimwear is proudly handmade in house and is not manufactured, therefor wait times are a little longer. pre orders will take 2to 3 weeks
*Note: Custom orders are quoted at 6 weeks. Please note this is an estimate
Domestic Online and Phone Order Returns/Exchange Policy:
We gladly accept returns and exchanges for online/phone orders. We offer the option to exchange or return if the item(s) are unworn, undamaged, and within the 10 day window of purchase. Please, request all exchanges with your order number and name via cos
SweetGLAM proudly offers completely free exchanges for online/phone orders within the United States. When an exchange is requested, we will email a shipping label for the customer to return the product(s). At this point Sweet glam swimwear is no longer responsible for providing tracking information or covering any lost or stolen packages; This is now the customer's responsibly. Once received, we will inspect that the product(s) is not damaged or worn. If unworn and undamaged, we will credit your purchase upon inspection. If we determine the product(s) is damaged or worn, we will return the original product(s) once the customer has paid for the shipping both to and from Sweet glam swimwear in a timely manner.
If you cannot find a product you are happy with, we do accept returns for online/phone purchases if the item(s) are unworn, undamaged, and within the 10 day window of delivery. Customer can ship on their own or request a return label. Once inspected, we will refund the order value less the original shipping cost and a $5 restocking fee.
Please ship Exchanges/Refunds to:
1348 Washington ave miami beach fl 33139
Sales and Price Matching:
Sweetglam swimwear does not match prices of our retailer. Sweetglam will make refunds for the difference on items purchased 24 hours prior to that same item going on sale. For in-store purchases, the difference will be given in store credit. This DOES NOT APPLY to "final sale" items.
Please E-mail customerservice /email@example.com additional info.